Order Cancellation

Our Commitment to Exceptional Service

At Fortune Jackets, we are committed to providing you with the best possible shopping experience. To ensure that every customer has a hassle-free experience with us, we offer order cancellation policies. Below are the policies we have in place for order cancellations:

Cancellation Timeframe

  • Orders can be canceled within 24 hours of order placement.

Exceptions

  • Dispatched orders cannot be canceled.
  • Customized orders cannot be canceled.

Refund Percentages

The refund percentages for canceled orders are as follows:

    • 100% refund if the order is canceled within 24 hours, including shipping charges.
    • 70% refund if the order is canceled within 48 hours, including shipping charges.
    • 50% refund if the order is canceled within 72 hours with shipping charges.
    • 0% refund if the order is canceled after 72 hours.

Cancellation Process

To cancel an order, please follow these steps:

    1. Reach out to our customer support team via chat or email at wecare@fortunejackets.com
    2. Allow a 24-hour period for our Customer Service Representative (CSR) to respond.
    3. Once you receive a response from our CSR, you can proceed with your order cancellation request.

Changing Order Details

If you need to modify details such as the delivery address or date, you do not necessarily have to cancel the entire order. You can simply request our support representatives to make the necessary changes for you.

At Fortune Jackets, we are dedicated to providing a customer-centric shopping experience and being readily accessible to our valued customers. These policies are in place to ensure transparency and a smooth shopping process for both our customers and us.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at wecare@fortunejackets.com.

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